"When App-Techs establishes a business relationship with a client, we are diligent in our efforts to ensure that the needs of all users are met and that we can provide the ongoing support for the solution" Michael Farnan, Vice President
Our strength in designing the most appropriate video surveillance system is supplemented our ability to deliver a complete solution. This includes professional installation, training and maintenance services. Our goal is to make your system deliver value to you for many years to come.
By leveraging our technical expertise, our team can assist in the design and implementation of video surveillance systems ... from simple digital video recording solution to an enterprise based IP video system tailored to the specific parameters of the application.
Some Integration Possibilities include:
For larger systems, you will want to utilize App-Techs' project management team to insure the video system meets your objective on time and on budget.
App-Techs Project Management offers the following:
With regularly scheduled service, App-Techs can make sure you are getting the most out of your video surveillance system. For a modest fee, we will clean the cameras, reposition them if necessary, apply a dirt resistant solvent and refocus them.
Inquire about our regularly scheduled camera cleaning program.
Do you have a surveillance system that has just gone bad? Don't worry. App-Techs' expertise with video surveillance systems will pinpoint the problem and make the necessary repairs. If the cost of repairing your system exceeds the value of the system, App-Techs will make the appropriate recommendations. Ultimately you will get tremendous value from this service.
Inquire about our regularly scheduled Troubleshooting program.
Video Surveillance Systems require continuous and consistent maintenance to prevent problems before they occur. That is why App-Techs offers a Maintenance Option to suite your needs. All our Maintenance Agreements provide the following:
Extended Warranty Plus is simply a guarantee that if a piece of hardware fails during the warranty period, then the hardware will be fixed or replaced. The warranty covers labor, but only labor associated with the repair. This warranty does not include work such as upgrading software, security patches, system programming, integration issues, network issues or any other issue not related to the hardware malfunctioning.
The App-Technician is an installed application that enables us to provide extremely affordable and fast service to our clients. With the App-Technician, clients simply call App-Techs and then open the application. Immediately an App-Techs Technician will be securely connect to your computer. Once connected, our technician will be able to help answer a question, fix the problem or provide guidelines for further service. Contact App-Techs for more details.
The Remote Monitoring Service is designed to keep your computers / servers operating at peak performance and to pinpoint potential problems before they become disasters. The Remote Monitoring Service allows small businesses to eliminate the need for a dedicated IT staff and allows larger businesses to better utilize their internal staff for more strategic issues. This agreement does not cover the parts or labor associated with computer / server problems. To cover these types of losses, combine this agreement with one or more of the other agreements.
The Pre-pay Maintenance Agreement is a 1-year (or more) agreement in which a customer purchases an amount of engineer’s time in advance. To keep your system running optimally, we generally pre-arranged monthly or quarterly maintenance visits. During these visits we can assist with diagnosing and resolving day-to-day problems and also carry out certain essential checks such as reading error logs or making sure your backups are working correctly. If there is a problem between these pre-arranged visits, simply call for our In-house, On-Site, Telephone or Remote support services. Time spent on these service calls is simply taken off the Pre-paid amount.
The Flexible Maintenance operates similar to our Pre Pay Maintenance Agreement in that it offers our In-house, On-Site, Telephone or Remote support services; however it is a shorter and less complicated contract.
With the Flexible Maintenance Agreement, payment is via a low fixed monthly retainer. This allows clients to pre-pay a number of billable hours per month in exchange for a sharply discounted rate. This retainer fee is paid at the beginning of each month, before work for the month begins. Client-approved hours worked that are above the hours retained each month are still billed at the lower retainer rate. The invoices are mailed at the end of the month, and payment is due to be paid by the 15th of the next month. Retainer agreements may be cancelled by either party on 60 days notice.
